![]() ![]() ![]() Please use an incognito window to access your CTY K12 account through only. I suspect you were able to add a pic through an alternate account in Delve, but once the K12 account was added, those permissions were blocked. K12 accounts are blocked from adding profile pictures. Add-ons and alternate access to the account will compromise your access. Your K12 account is provided for communication about your course while keeping in compliance with US FERPA requirements for minors online. I wrote to the oraganization's tech support email, and this is what they replied with: But to give context to possibly why your organization has changed user controls. Note that I'm not implying what you attempt to load is inappropriate. This last possibility has become a bigger concern with organizations the past few years. Or, simply, anything that contained something like a political view. Or foul or offensive language, cruelty or gratuitous violence towards animals and/or pornographic images. It could be gratuitous portrayals of bodily fluids or waste. It could be a gruesome or disgusting image. SIDE NOTE: Inappropriate or explicit imagery can mean photos that contain violence or promote it. But do hope that it helps you as I know how frustrating this can be. I realize that my response may not provide you with the answer you were hoping for. At smaller schools, there may be just a couple technical people who have admin permissions. Usually you can find a link on your university site. On the second link I provided, the following information is under Universities and schools. However, this most likely means contacting your technical support team. If you are still unable to update your photo, here is the link about finding your Microsoft 365 Admin. Most likely you already know this information but here is a link about how to update your profile in Delve. See my "SIDE NOTE" at the bottom for more information on what this past issue might have been. And this forced them to change how much a user can update their profile. But it is entirely possible that your IT department has ran into the issue of a user setting their profile photo to something inappropriate. This isn't uncommon as organizations are becoming more concerned about any content on their website or related. Most likely the IT Department has changed controls for users since the time you set your photo. ![]()
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